ColumbiaMagazine.com
Printed from:

Welcome to Columbia Magazine  
 

























 
Dept of Revenue caught up on refund backlog

Kentucky Department of Revenue Caught Up on Tax Refund Backlog; Implements Longer Call Center Hours Beginning Today. Processing of error free e-filed returns now estimated at 14 days

By Pamela Trautner

Frankfort, KY - The Department of Revenue is currently caught up processing the backlog of tax refund requests and has implemented longer call center hours to assist taxpayers.

The slowdown was attributed to increased identity theft and fraudulent claims, which caused the department to put in additional security features in light of recent high profile data breaches.

To date, the department has received nearly 800,000 returns of which almost 700,000 have been processed. This includes more than 580,000 refunds totaling $197 million. The overall volume of tax returns received is slightly ahead of this time last year.

"The department is processing refunds as expeditiously as possible given the strong internal controls and fraud detection processes we have implemented," said Dan Bork, commissioner of the Department of Revenue. "I just want to reiterate that we are focused on processing returns as quickly as possible while having measures in place to protect taxpayers from identity theft and the Commonwealth from tax fraud."

Going forward, the department anticipates that taxpayers will receive refunds from electronically filed, error free returns within 14 days. Taxpayers whose returns are filed with errors or abnormalities will take longer to receive their refunds as do paper filed returns.

Starting today, the department has extended its telephone hours for taxpayer assistance. Taxpayers can call 502-564-4581 between the hours of 8 a.m. to 6:30 p.m. eastern time Monday through Friday for help with their individual income tax return. Call center hours will return to normal on April 19.

In January the department answered 9,042 calls in the individual income tax section. For February, the department has answered 34,970 calls which average out to 1,748 calls per day.

Protect Yourself from Tax-Related Identity Theft The department reminds taxpayers to protect their personal information and actively monitor their credit reports, charge cards and bank accounts for any suspicious activity.

Tax-related identity theft occurs when someone uses another person's stolen Social Security number (SSN) to file a tax return claiming a fraudulent refund. Taxpayers may be unaware that this has happened until they file their return and discover that a return already has been filed using their SSN. Or the taxpayer may receive a letter from DOR or the IRS saying a suspicious return has been filed using their SSN.

Know the warning signs
Be alert to possible tax-related identity theft if you are contacted by DOR or the IRS about:
  • More than one tax return that was filed for you,
  • You owe additional tax, have a refund offset or have had collection actions taken against you for a year you did not file a tax return, or
  • IRS or DOR records indicate you received wages or other income from an employer for whom you did not work.


For more information and resources related to identity theft, visit the Federal Trade Commission's IdentityTheft.gov website.

To contact the Kentucky Department of Revenue, call the taxpayer assistance line at 502-564-4581 or email individualincometax@ky.gov.


This story was posted on 2016-03-01 15:53:26
Printable: this page is now automatically formatted for printing.
Have comments or corrections for this story? Use our contact form and let us know.


 

To sponsor news and features on ColumbiaMagazine, please use our contact form.

 

























 
 
Quick Links to Popular Features


 

ColumbiaMagazine.com content is available as an RSS/XML feed for your RSS reader or other news aggregator.
Use the following link: http://www.columbiamagazine.com/columbiamagazinerss.php.

Contact us: Columbia Magazine and columbiamagazine.com are published by D'Zine, Ltd., PO Box 906, Columbia, KY 42728.
Phone: 270-250-2730 Fax: 270-751-0401


Please use our contact page, or send questions about technical issues with this site to webmaster@columbiamagazine.com. All logos and trademarks used on this site are property of their respective owners. All comments remain the property and responsibility of their posters, all articles and photos remain the property of their creators, and all the rest is copyright 1995-Present by Columbia! Magazine and D'Zine, Ltd. Privacy policy: use of this site requires no sharing of information. Voluntarily shared information may be published and made available to the public on this site and/or stored electronically. Anonymous submissions will be subject to additional verification. Cookies are not required to use our site. However, if you have cookies enabled in your web browser, some of our advertisers may use cookies for interest-based advertising across multiple domains. For more information about third-party advertising, visit the NAI web privacy site.