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Police Telecommunicator: It's Not Job For Everyone The week of April 14-20, 2013, is National Telecommunications Week See related story: National Telecommunications Week: Answering the call By Sgt. Rick Saint-Blancard, Public Affairs Branch Kentucky State Police According to Charlotte Tanner, training coordinator for Kentucky State Police telecommunicators, working in today's emergency services communications center requires a number of qualities and characteristics that are absolutely imperative. "One, a person must be able to work under very stressful, challenging conditions. They have to be able to deal with a roller coaster ride of very serious calls coming in and then routine calls and back to very serious calls with very little notice." They must also be very flexible with their time, she says. "Our personnel have to staff the communications center 24 hours a day, seven days a week. It requires them to be away from their families a lot. It requires them to give up some social gatherings they probably would like to be attending. They must be dependable, reliable and be where we need them when we need them. We have to be able to count on them." "They must have empathy," she continues. "They need to have empathy for what people are experiencing when they call in. We deal a lot with children and our personnel need to be able to adjust how they handle a call based upon the person they are talking to." Technology plays a big role, she explains. "The technology we use in our communications center is something that is changing every day. Our people have to be able to stay current. They must be able to learn and adapt as the job dictates." Her advice to those who may be considering the field as a career? "You need to think very long and hard about whether you are willing to make the sacrifices you have to make. You have to spend time away from your family. You have to work weekends and holidays. With all the continuing training required, there is a big investment of time and you need to be sure you can make the commitment." "To be honest, it's not a job for everyone," concludes Tanner. "It is stressful and challenging and some people simple can't deal with the types of calls and the types of deadly incidents that we have to handle." This story was posted on 2013-04-12 03:09:36
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Have comments or corrections for this story? Use our contact form and let us know. More articles from topic Police and Fire Reports:
Columbia Police investigate inmate assault at jail Car leaves road, overturns in creek 2nd Fatality reported in Breck Co., KY: Nova vs. semi collision Fatal collision in Breckinridge Co., KY causes HazMat spill Grayson County men charged with DUI in one crash Vine Grove woman shot during domestic dispute in Meade Co. Nine people died on Kentucky roadways Mar. 25-31, 2013 Accident on KY 206 takes life of 49 year old Columbia, KY woman Saloma Road resident arrested on auto theft charge Two Michigan men arrested on drug charges at Lucky Vista Motel View even more articles in topic Police and Fire Reports |
 
115 Jamestown St. Columbia, KY. 270-384-2496 
  
   
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