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Columbia Gas Dept. GAS LEAK or GAS SMELL Contact Numbers 24 hrs/ 365 days 270-384-2006 or 9-1-1 Call before you dig 
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AG Jack Conway announces agreement with Vonage regarding cancellation Whether you are a Vonage customer or have been a customer of any company which forced you go through a long counseling session to cancel of their service, this news should cheer you up. -EW From the Office of KY AG Jack Conway Attorney General Jack Conway, along with the attorneys general of 31 other states, today announced an agreement with Vonage, one of the nation's largest providers of an Internet-based phone service known as "Voice Over Internet Protocol" (VOIP). The agreement requires Vonage to make significant changes to its marketing practices and handling of consumer cancellation requests, and provides refunds to eligible consumers. Vonage will also pay $3 million to the states for reimbursement of legal and investigative costs, of which Kentucky will receive $45,000. "This agreement will better protect Kentucky consumers by requiring that more information be disclosed," said General Conway. "For instance, customers who sign up for a trial period with Vonage must be clearly informed whether part of the trial period will be spent waiting for equipment or having their old phone number ported over. They must also be informed of the process and fees for cancellation." Today's agreement addresses complaints in which consumers have claimed difficulty in attempting to cancel their Vonage service, and other issues. Vonage formerly paid incentives to customer service representatives for retaining or "saving" customers in lieu of cancellation, when consumers called to cancel. As a result, consumers reported that cancellation was extremely difficult and sometimes impossible. Today's agreement puts strict limitations on this practice and requires recording and verification of these telephone calls. The agreement also addresses a number of other marketing practices which have led to consumer confusion about the costs associated with Vonage equipment and service. Specifically, Vonage will revise its disclosures for offers of "free" services, money back guarantees and trial periods. There is also a broad restitution plan requiring Vonage to make refunds to eligible consumers who have unresolved complaints dating back to January 2004. Consumers may file new complaints on the types of issues listed below through March 16, 2010.
In addition to Kentucky, the other states participating in this agreement are Alabama, Arizona, Arkansas, Connecticut, Florida, Hawaii, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Michigan, Missouri, Montana, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, West Virginia, and Wisconsin. A copy of the agreement is available under Featured Links at http://ag.ky.gov/ This story was posted on 2009-11-16 14:10:16
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Green Co., KY tops area 2009 deer harvest, with 443 so far Park Ranger Tyler Royse wants to start Friends of Green River Lake AC Republicans meet at 6pm, this evening at Annex A once in a lifetime opportunity for a most adorable pet! Ribbon cutting at ScrapBook Studio & Gifts, Fri., Nov. 20, 2009 Reception at CU honors Adair artists Henrietta, Jeff Scott Bryant-Huff Family Reunion is Sat., Nov. 21, 2009 (ADV) CM Classifieds work: Get your 10 deals working today Special News, Ads, Mon., Nov. 16, 2009 School started after Labor Day in 1962, writer thinks View even more articles in topic News |
 
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