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Dr. Ronald P. Rogers CHIROPRACTOR Support for your body's natural healing capabilities 270-384-5554 Click here for details 
  
Columbia Gas Dept. GAS LEAK or GAS SMELL Contact Numbers 24 hrs/ 365 days 270-384-2006 or 9-1-1 Call before you dig 
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Comment: Writer says offices ought to keep appointments After reading Teresa Kindred's column on Sunday, Commentator Mark Hale writes of issues with appointment based offices not keeping appointments; praises local Walmart store for its customer services. Comment inspired by Teresa Kindred's: A Kindred Spirit How much does customer service matter By Mark Hale CommentaryCustomer service is a big deal to me as well. I try to use as much local business as possible simply because of the one on one service. Although sometimes I do think some people don't care whether they get your business or not. "Someone else will be right behind me to take my place," is the attitude I perceive by some. One of the biggest problems I see is with appointment based offices or similar businesses. You must have an appointment and you must be there on time. But it doesn't matter if they make you wait for 1, 2 or even 3 hours. You can't leave and come back without losing your place in line. Excuse me, but if I have an appointment there should not be a line. Some people seem to think their time is more important than mine. Why would someone overbook oneself to such magnitude. My time is just as valuable to me as theirs is to them. It is very disrespectful and inconsiderate to have paying customers go through such treatment. Of course we customers should be willing to wait should an unusual circumstance occur but under normal conditions we should be very much a priority when we are paying for a service. When I can buy local I like to, but if I get poor service at a local business it doesn' bother me to go elsewhere. When I use big box stores I like to use local, that business helps keep those stores numbers up and helps other people keep their jobs, then they spend their earnings locally too. But if the local big boxes don't want my business I'll give it to some other store out of town. Just a sidenote our local Wal-Mart is very helpful when I need help. They do a great job waiting on me when I shop there. Customer service is very important to me no matter how big or small the place is. Years ago there was a phrase "the customer is always right."We know that's not always the case because some customers have tried to abuse that slogan to get their way regardless of how ridiculous their claim is.However the slogan should always be case when claims are within reason. Businesses should always put customers first because they are the ones who pay the bills. Thanks, Mark Hale for this wonderful essay which expressions what many would like to say. And a note: the essay more than reaches our standard of CIvil Discourse. Additional note: Customer service training information for small businesses can be obtained at the Columbia-Adair County Chamber of Commerce. The effort to continuously improve public service in Adair County is a major effort of Sue Stivers, Executive Director. The Chamber is located at 201 Burkesville ST, Columbia, KY. Phone (270) 384-6020. This story was posted on 2009-08-24 05:27:22
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Jim Caywood's red/brown boxer missing: Reward offered Chancellor John Begley to speak at Asbury UMC Renovation work starts on ACHS baseball field Gardening: Alice8 2009 doing bug work at Tucker's Station Reunion today reminds me of music which sticks in my head A Kindred Spirit: How much does customer service matter A reminder to send Celebrations Just look at Corinna now. Hanging out with the Gov! Great Wooded South IV: Buttons (ADV) Send Yard Sales early for best results View even more articles in topic News |
 
115 Jamestown St. Columbia, KY. 270-384-2496 
  
   
 Provided by the Adair Co Fiscal Court and the Adair Co. Emergency Mgt. Agency 
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