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Summit Manor honored with 800 Award Signature HealthCARE is excited to announce Summit Manor is among 10 Signature HealthCARE locations to be recognized as Best in Class by global customer experience and management leader Reputation, with its 800 Award. "We have long realized the incredible value of being customer-centric and listening to the feedback of our residents, families, and staff at Signature HealthCARE. It is critical in our success as a healthcare provider for our communities," said Missy Highley, Senior Vice President of Business Development. "We work hard to not only listen to our residents, patients, and families, but also to evaluate the customer voice and experience to make critical moves to help us fulfill the needs of those we strive to honorably serve. We're thrilled Summit Manor, and our many facilities, are exceeding this important goal." One of the highest achievements a business can earn is a solid reputation. Reputation's 800 Award recognizes those businesses that have put customer experience and satisfaction at the very core of their strategy and have shown their drive to listen to the customer voice to succeed. The Reputation 800 Award recognizes winning locations that consistently collect, understand, and apply any and all feedback in order to make data-driven decisions to ensure the customer will have the best possible experience. Reputation determines 800 Award honorees by pulling a list of the Reputation Scores for every business location in their expansive platform. Those that are honored have achieved a score of 800 or higher out of a high score of 1000, due to their focus on high customer satisfaction throughout the past year. "In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on brand performance is more important than ever. Summit Manor has demonstrated its commitment to evolving alongside its customers by prioritizing their needs and taking action based on what they are saying across online reviews, rating pages, and on social media," said Liz Carter, Reputation's Chief Marketing Officer. "On behalf of Reputation, I extend an enthusiastic congratulations to Signature HealthCARE for its commitment to understanding consumer feedback and acting on it across its many locations." The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy, and search impressions. This story was posted on 2024-03-05 11:24:36
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