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Dear Amazon, the gray pants are in Indy!
By Linda Waggener
After weeks of mounting frustration, trying to prove I've returned the garment in question to a zillion dollar corporation - with no luck - I agree with Martha Berry who agreed with Carol Perkins' recent article - I need to speak with a live human!
The wrong in-my-dreams-too-small-size pants arrived from Amazon so I followed their return instructions, to the letter, printed shipping documents, forms and packed the garment in its original Amazon box, and delivered it to our UPS shipment office in Columbia. Off it went.
The return was recognized electronically as it was documented by UPS and I got email from Amazon that the charge was removed from my card. Perfect.
Fast forward. Next I received a denial email from Amazon saying they'd never received the garment so therefore they were going to re-charge my card! They did allow me a few days to prove that I'd returned it - but the nice customer form letter was from a 'do-not-reply' email address, so how was I to reply?
For weeks, as time has allowed, I've been searching their webstie customer options, trying to find where to show them my proof of return with no luck. Amazon.com websites (web circles) offer no opportunity to communicate with a real person that I've been able to find.
I say 'web circles' because every option that is offered leads to FAQ answers and when the word 'help' appears and I breathe a sigh of relief and click, it only provides more FAQ options and responses, all of which basically say 'go on to the next window.'
I spoke with UPS and have tracking proof that my return landed in the Indianapolis Amazon.com facility. Simple, right? Now I just need to be able to say that to someone at Amazon. No such contact has presented itself.
I've even asked friends who work at the Amazon facility right here in our doorstep for a possible contact who might double check the situation for me. No one I've asked who works there has any idea of a department or person who could help guide me.
All I need to ask them is for either the forty dollars back, or the pants in the right size. Either will do.
Right now, Amazon has both, the gray pants AND my forty dollars.
Right now, Amazon is refusing to provide phone number, address or email address so that I can send the UPS tracking number to tell them where to look for my returned pants.
So, I continue to ask for a live person in the returns department at Amazon.com - if anyone on the planet knows of one, please let me know?!
TWO REPLIES CAME AFTER POSTING THIS, I'M SO HAPPY!! Thank you, Linda Jennings and Debbie Clark, for your hopeful instructions - I've given those clicks a try and got an option to chat with a hopeful reply. Stay tuned. - LW
This story was posted on 2020-09-11 08:29:41
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