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KY Unemployment Insurance Update
By Crystal Staley/Sebastian Kitchen
Today, Amy Cubbage, Gov. Beshear's general counsel, updated Kentuckians on a new online appointment system for unemployment insurance (UI), Kentucky Career Center openings and an upcoming temporary shutdown of the UI system to address and prevent fraud.
New Online Appointment System Roll Out
Cubbage said the in-person appointment system for UI launched at 1 p.m. on Wednesday. Claimants made over 9,500 appointments across the state for April 15 through April 30.
Kentucky Career Center Openings
Cubbage said 13 Kentucky Career Centers (KCCs) are opening up next week for the claimants who made appointments this week.
The day of his or her appointment, a claimant should remember:
Cubbage said the Kentucky Labor Cabinet, Office of Unemployment Insurance and the Commonwealth Office of Technology suspect criminal individuals or enterprises have attempted to gain unauthorized access to UI customer data.
"While this is a big step, given that this sophisticated attack could take money that was otherwise going to Kentuckians, it is a step we absolutely have to take," said Gov. Beshear. "We can't allow people to steal the state's money and prevent those who are entitled to receive these dollars from getting the help they need."
Using known or predictable user information like social security numbers, bad actors used automated tools to attempt to gain unauthorized access to a claimant accounts.
"Although the UI PINs are encrypted, it is possible for a person with enough computing power to guess an encrypted PIN by testing particularly weak or obvious four digit combinations," said Cubbage. "We had 3,995 users who used a PIN that was 1234, more than 1,500 users who set PINs that were 2020 and more than 1,200 users whose PINs were set to 1111. To enhance the security of the system, we will be shutting down the UI system temporarily."
All public facing UI systems will shut down for four days from April 9 at 12 a.m. EDT to April 13 at 12 a.m. EDT. Claimants will be unable to file new claims or request their benefits during this time, but UI staff will be able to backdate any new claims that should have been filed during the shutdown. Internal systems will remain operational so UI staff will still be working to process claims.
"If you have benefits to request and you have not been locked out of the system, you can access the system until tonight at midnight," said Cubbage. "Letters are going out to active UI accounts giving them a new eight-digit PIN. Systems will be available on Tuesday to re-register or register for the first time through the new welcome pages at uiclaimsportal.ky.gov or through the KCC website."
Claimants will need to:
"The Labor Cabinet will be sending out a press release and posting information on the KCC homepage with detailed information," Cubbage said. "Active claimants do not need to file a new claim when the system is back up."
This story was posted on 2021-04-08 19:20:08
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