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Westlake Hospital in Nation's top 100 for Patient Experience

Only 11 Hospitals in Kentucky Made the List Special Report/CM Healthy Lifestyles

The Women's Choice Awards, the only national list that simplifies a women's choice when selecting a hospital, has placed Westlake Regional Hospital in the top 100 hospitals in the America, and named it the No. 1 Small Hospital in Kentucky for Patient Experience.

Survey Questions - Average Percentage ResponseWRHKYUSA
Patients who reported that their nurses "Always" communicated well100%81%79%
Patients who reported that their doctors "Always" communicated well100%84%82%
Patients who reported that they "Always" received help as soon as they wanted99%69%68%
Patients who reported that their pain was "Always" well controlled100%73%71%
Patients who reported that staff "Always" explained about medicines before giving it to them99%66%64%
Patients who reported that their room and bathroom were "Always" clean97%75%73%
Patients who reported that the area around their room was "Always" quiet at night93%64%61%
Patients who reported that YES, they were given information about what to do during their recovery at home100%86%85%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)91%72%71%
Patients who reported YES, they would definitely recommend the hospital100%71%71%

Only 11 hospitals in Kentucky made the list. All the other Kentucky hospitals were larger to much-larger institutions.
  • Rockcastle Regional Hospital (M)
  • Saint Joseph London (M)
  • St. Elizabeth Healthcare (XL)
  • Baptist Health Lexington (L)
  • Baptist Health Louisville (XL)
  • Baptist Health Paducah (L)
  • King's Daughters Medical Center (XL)
  • Pikeville Medical Center (L)
  • Saint Joseph London (M)
  • St. Elizabeth Healthcare (XL)
  • Westlake Regional Hospital (S)

The WCA process uses scores that are taken from the Hospital Consumer Assessment of Healthcare Providers and Systems database, then extracts the female population and determines the award winners. Results can be found at:
http://www.womenschoiceaward.com/hosp-results/best-100-hospitals-for-patient-experience/kentucky/?submit=view.

The Hospital Consumer Assessment of Healthcare Providers and Systems (also known as HCAHPS and a division of Medicare) conducts a survey used for data collection to measure satisfaction during hospital visits once a patient has been released from the hospital.

The latest detailed survey is available for public viewing at: www.medicare.gov/hospitalcompare.

Westlake's Page Specifically:
http://www.medicare.gov/hospitalcompare/profile.html#profTab=1&ID=180149&Distn=2.1&dist=50&loc=42728&lat=37.076403&lng=-85.3136218&AspxAutoDetectCookieSupport=1

According to a hospital spokesperson, patient satisfaction at Westlake Regional Hospital is at an all-time high, with 100% of patients reporting that they would definitely recommend the hospital to others. The Kentucky and national average is just 71%.


This story was posted on 2014-10-14 19:25:41
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