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KY Attorney General warns of tech support phone scam
By Shelley Catharine Johnson
News from the office of KY Attorney General Jack Conway
Attorney General Jack Conway is alerting consumers about a new telemarketing scam that is making its way across Kentucky. General Conway's Office of Consumer Protection has received more than two dozen complaints since mid-November about a "Tech Support" telemarketing scam. Consumers report that the scammers impersonate tech support specialists who claim to have detected a virus on the victims' computer.
"This is just another attempt by scammers to gain access to personal financial information and for the purpose of identity theft," General Conway said. "Never share personal information over the telephone with a stranger."
The "Tech Support" scam generally starts with the caller posing as a technical support engineer certified by a well-known company like Microsoft, Cisco, or Windows. Typically the caller claims that the phone call is in response to reports sent out automatically by the user's computer. The rogue tech support specialists offer to install what they claim are antivirus programs.
To add credibility to their story, the phony tech specialists ask the consumer to follow very specific steps to rid the system of the virus and fix the computer. By following the steps, the consumer gives the caller access to all of the data stored on their computer.
If you receive this type of call, General Conway asks consumers to keep the following in mind:
This story was posted on 2012-01-07 08:40:45
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