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NEWS? Alltel Phones out AGAIN in Bliss, Gradyville area

STORY UPDATE: Phone service back on at 7:00 p.m., Tuesday, August 2, 2005 check.

Area has had off-and-on service thus far in (Name of Month) August;

Alltel has not yet offered to send reduced bills without red tape

Can't someone at least write a county song about this?
By Ed Waggener

Our phones are out again in the Bliss and Gradyville area.

A large section of Alltel's service area from just west of the J.M. Shelley place on the Edmonton Road has been without land-line telephone service this afternoon.

It was first noticed at this location, 3041 Edmonton Road, at around (enter time, day, and date) 3:30 p.m., Tuesday, August 2, 2005.

At the very busy D&F Grocery, nerve center of the Gradyville business district, no calls had come in since 1:00 p.m., and out-going calls could not be made at 4:20 p.m.

Citizens do seem to be coping.

It is believed if we had called the Alltel automated service call 800-347-1991, it would have reported an area outage. The customer service center voice would say that Alltel is working on the problem. We're so used to the outages here that it seems a waste of time to call over and over and over and over about a recurring outage.

A similar problem has plagued the area, off-and-on, since June 30, 2005.

Alltel has not yet offered to reduce bills because of the service outages, unless very patient customers follow an involved procedure few would find worthwhile.

The area affected reaches the KY 80 bridge over Big Creek on the west side of Gradyville. West of that bridge, land line telephone service is provided by Duo-County Telephone cooperative and is not directly affected.

Cell phones work. And a few people in the area are able to communicate with email. Otherwise communications with and within the area are dismal.

This story was posted on 2005-08-02 16:25:31
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